Question 1

Do I have to switch EHR systems?

Accepted Answer

No. We are EHR agnostic — we work with any Electronic Health Record or Practice Management System, including Epic, eCW, Nextech, Kareo, Elation EHR and NextGen.

Question 2

Which EHR systems do you work with?

Accepted Answer

We work with Epic, eClinicalWorks (eCW), Nextech, Kareo, Elation, and NextGen. Medlink is EHR agnostic and works with any system, so there is no need to switch.

Question 3

How fast are claims filed?

Accepted Answer

We have a 48-hour claim filing guarantee. Claims are submitted electronically through the clearinghouse with real-time tracking.

Question 4

Who will I talk to when I call?

Accepted Answer

The same people every time. No call centers. No runaround. Just your dedicated billing team who knows your practice inside and out.

Question 5

How long do Medicare and Blue Cross take to pay?

Accepted Answer

Average Medicare processing is 14.02 days; Blue Cross processing is 8.52–14.59 days. Read The Average Time Medicare Claims Processing Takes For Clean Claims.

Question 6

Do you work with new practices?

Accepted Answer

Yes. We help new practices set up their clearinghouse and guide them through the process. See new practices.

Question 7

Where are you located?

Accepted Answer

1410 Industrial Park Road, Paris, TN 38242. We're open Mon–Fri: 8:00 am – 5:00 pm CST. Call 1-888-590-2959.

Question 8

What reports will I get?

Accepted Answer

Customized analytics reports and personalized feedback every month.

Question 9

What happens when a claim is denied?

Accepted Answer

We find the root cause, adjudicate the problem claim, file the appeal and track it. Denial trend reporting shows what keeps happening.

Question 10

Do you file secondary claims?

Accepted Answer

Yes. Secondary claim filing is part of payment posting and AR management.

Question 11

What does a revenue cycle analysis look at?

Accepted Answer

Charge monitoring vs. allowables, reimbursement level analysis and financial strategy planning.

Question 12

Who does the consulting?

Accepted Answer

Seasoned billing professionals. Healthcare Receivable Management is all we do, and our entire team is dedicated exclusively to the healthcare revenue cycle.

Question 13

What is Own The Co-pay™?

Accepted Answer

A way to transform your clinic's front desk from a check-in desk into a revenue protection system that consistently collects copays, deductibles, and previous balances before the patient is seen.

Question 14

What's in the free ebook?

Accepted Answer

Proven front desk collection scripts, a step-by-step implementation guide, staff training frameworks and an 8–12 week program blueprint. Get the free ebook — free for your team.

Question 15

Is there training for my front desk team?

Accepted Answer

Yes. The Own The Co-pay™ certificate program is self-paced online training in 10 modules, about 8–15 hours in total, with lifetime access to the course materials. It covers patient communication, insurance verification, HIPAA compliance and revenue cycle basics, and is built for new front desk staff, including people with little or no healthcare experience. Visit ownthecopay.com.

Question 16

What is Wellington?

Accepted Answer

Wellington is the AI coach in Own The Co-pay™. It gives word-for-word collection scripts, handles objections across different insurance types, and scores empathy, clarity and collection skill.

Question 17

Why did I get a bill after my insurance paid?

Accepted Answer

Insurance often pays only part of a visit. What's left can be your deductible, co-pay or coinsurance. Your statement shows the balance that's left for you to pay.

Question 18

What is a deductible?

Accepted Answer

The amount you pay for covered care each plan year before your insurance starts to pay its share.

Question 19

What is a co-pay?

Accepted Answer

A set amount your plan asks you to pay for a visit or service. It's often collected when you check in.

Question 20

What is coinsurance?

Accepted Answer

Your share of the cost after your deductible is met, as a percentage. With 20% coinsurance, for example, your plan pays 80% of the allowed amount and you pay 20%.

Question 21

Can I send my account details through this website?

Accepted Answer

No. Please don't send medical information, insurance member IDs or account numbers through this website or by email. Call us and we'll help you over the phone.

Question 22

E2E first e70346?

Accepted Answer

An answer.

Question 23

E2E second e70346?

Accepted Answer

An answer.

Question 24

Is the review free?

Accepted Answer

Yes. Call 1-888-590-2959 or book a free review. No obligation, just clarity.

Question 25

Do I have to change my EHR to switch to Medlink?

Accepted Answer

No. We work seamlessly with any Electronic Health Record or Practice Management System — no switching required.

Question 26

Who will I work with?

Accepted Answer

Your dedicated billing team. When you call us, you speak to the same people every time.

Frequently Asked Questions

General

Pricing

Switching to Medlink

For patients

Own The Co-pay™

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